• TCS to modernize Virgin Atlantic’s core systems with AI-led, cloud-first solutions.
•  Focus on personalized, connected travel for customers and crew via digital innovation.
• Real-time insights to streamline operations and empower frontline staff effectively.

Tata Consultancy Services (TCS) from India and Virgin Atlantic have signed a seven-year agreement to use artificial intelligence to improve the airline’s main systems. The agreement keeps up two decades of work aimed at improving travel for passengers and crew with new, personal, connected and green solutions.

Under this renewed seven-year agreement, TCS will implement a cloud-first, AI-powered digital core to boost business agility, improve system resilience, and support higher operational scale. An important highlight is the built-in Technology Command Centre which will survey operations constantly, improve technology support and let all staff gets instant, relevant information. This project will bring Virgin Atlantic’s technology systems together, encouraging greater efficiency and more innovation.

Oli Byers, Chief Financial Officer, Virgin Atlantic, said, “As we look ahead to this next phase of our digital transformation, technology will enable us to deliver smarter, simpler, and more memorable experiences. TCS has been a partner for more than two decades and together we’ll continue to build towards our vision of becoming the most loved travel company, powered by AI technology to modernize our systems, drive efficiency and deliver for our customers.”

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Using its custom solutions, TCS Cognix and TCS AI WisdomNext, TCS will help Virgin Atlantic innovate operations, highlight experience-based services and improve how services are delivered. An onsite team that possesses the company’s industry knowledge will support the change, helping to construct a reliable and sustainable digital foundation that improves the company’s earnings, efficiency and customer experience.

Amit Kapur, Country Head UK and Ireland, Tata Consultancy Services, said, “At TCS, we believe being perpetually adaptive is a necessity in today’s dynamic business landscape. Our two-decade partnership with Virgin Atlantic is a testament to a shared vision. By combining deep aviation expertise with advanced capabilities in data, AI, and engineering, TCS is helping Virgin Atlantic build intelligent, scalable digital ecosystems and redefine the future of travel.”

Virgin Atlantic, which ferried over 5 million passengers in 2024 and connects more than 30 global destinations, will benefit from TCS’s aviation expertise to unlock new growth and innovation opportunities.